There are a lot of factors that contribute in making the business succeed online and offline. In Australia, most of the people who are dealing with the various challenges regarding their customer services tend to offer Website Live Chat or Live Support to make sure their customers will never get disappointed and will get all the information they need.
Though some companies to consider the service as a side service and they think there is no such need of having a 24/7 live help for the customers. But as matter of fact when you have a Live Chat Support or Live Help on the site, you will see a considerable increase in the number of customers you have on your site and the ones who prefer to use the services or products that you offer.
It is apparent that when a company has a Live Online Chat service available for the customers there is a least chance that the customer will bounce back to other sites because the customer will get all the information instant about whatever feature he want to ask and will never leave the site until and unless your site is not relevant to his needs.
So, it can be considered that if you are using services like the Zopim or the LiveAgent for Live Chat Online or Live Chat for Website you can surely increase your customers. It is important because when you provide quality services through proper services and facilities more people will get involved in your business and will prefer to use your company's site to get all the services and products that they need.
So, by building trust, offering instant help and follow up of your products you can build more customers and that will help you build a satisfactory relationship with your customers and will lead to a prosperous future for your future.